Last updated: 29 September 2026

Cholchan Pattaya Beach Resort respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website, make a reservation, contact us, or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Full name
Email address
Telephone number
Billing address
Reservation and stay information
Guest preferences and special requests
Payment-related information
Identification details, where required by law
Information submitted through contact forms or other communications

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Referring website
Cookie and analytics information

2. How We Use Your Information

We may use your personal information for the following purposes:

To process and manage hotel reservations
To provide accommodation and related services
To communicate with you regarding your booking or enquiries
To process payments and confirm transactions
To provide customer service and respond to requests
To improve our website, services, and guest experience
To send promotional communications, where you have provided consent
To comply with applicable legal, regulatory, and security requirements
To prevent fraud, misuse, or unauthorized activity
3. Reservation and Payment Information

When you make a reservation through our website, your information may be processed by third-party service providers such as our booking engine, payment gateway, channel manager, or other reservation technology providers.

Payment information may be processed directly by authorized payment service providers. We do not necessarily store complete credit card information on our own systems.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, understand user behavior, and support advertising or marketing activities.

These technologies may include services such as:

Google Analytics
Google Tag Manager
Google Ads
Meta Pixel / Facebook Pixel
Other analytics or advertising tools

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functions.

5. Sharing of Personal Information

We may share your personal information only where necessary with:

Booking engine providers
Payment processors and payment gateways
Channel management providers
Website and technology service providers
Marketing and analytics service providers
Professional advisers
Government authorities or regulatory bodies, where required by law

We do not sell your personal information to third parties.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain appropriate business records.

8. Your Rights

In accordance with applicable data protection laws, including Thailand’s Personal Data Protection Act (PDPA), you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Withdraw your consent
Object to certain uses of your information
Request information about how your personal data is processed
Request data portability where applicable

To exercise any of these rights, please contact us using the details provided below.

9. Personal Data Protection in Thailand

Cholchan Pattaya Beach Resort handles personal data in accordance with applicable Thai laws, including the Personal Data Protection Act B.E. 2562 (2019) (PDPA).

We collect, use, and disclose personal data only where there is an appropriate legal basis, such as:

Your consent
Performance of a contract or reservation
Compliance with legal obligations
Legitimate interests of the hotel, where such interests do not override your rights and freedoms

Where consent is required, you may withdraw your consent at any time, subject to applicable legal requirements.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those external websites.

We recommend reviewing the privacy policies of any third-party websites before providing your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or business practices.

Any updates will be posted on this page together with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy, our use of personal information, or wish to exercise your data protection rights, please contact:

Cholchan Pattaya Beach Resort
Address: 9 Moo 1, Tambon Nagluea, Amphur Banglamung, Pattaya, Chonburi 20150, Thailand
Email: rsvn@pattayaresort.com
Tel: +66 38 702 777